The Pension Sorrento is appreciated for its central yet quiet location, cleanliness, and the friendliness of its staff. The 3-star property boasts of a range of facilities including free WiFi, a restaurant, a shared kitchen, and an ATM, making it convenient for guests. Its proximity to attractions like the EuroSpeedway Lausitz and Moritzburg Castle adds to its charm. Guests have consistently noted the spacious and clean rooms, equipped with essentials such as a wardrobe, flat-screen TV, and private bathrooms, with some rooms offering a kitchen fitted with a fridge.
While most guests have praised the helpful owner, excellent communication, and the added convenience of a popular Italian restaurant on the premises, there are contrasting reviews regarding the cleanliness and management of the property. Some visitors have expressed dissatisfaction with cleanliness and customer service, highlighting experiences of unfriendliness and unexpected charges. However, others have mentioned the tranquility of the rooms, the adequacy of facilities such as a small emergency kitchen, and the ease of key handover and payment processes. This suggests that while Pension Sorrento meets the expectations of many, it may have inconsistencies that could affect the experience of some guests.